OUR SUPPORT PLANS

In addition to builds, we also offer support packages (we do hosting!). Looking for our build plans instead?

In addition to builds, we also offer support packages (we do website hosting!). Looking for our web design build plans instead?

WordPress Support Plans

Essentials

$100 per Month
  • Secure Hosting
  • Software Updates
  • Uptime Monitoring
  • Support via Email
  • Knowledgebase Access
  • 1 Small Item*

Growth

$300 per Month
  • Secure Hosting
  • Daily Backups
  • Software Updates
  • Uptime Monitoring
  • Support via Email
  • Knowledgebase Access
  • 3 Small Items*
  • Advanced Analytics Integration

Enterprise

$600 per Month
  • Secure Hosting
  • Daily Backups
  • Software Updates
  • Uptime Monitoring
  • Support via Email
  • Knowledgebase Acess
  • 5 Small Items*
  • Advanced Analytics Integration
  • Data Insights Implementation
  • Individual Growth Training

Have Questions About WordPress Support Plans?

What is considered a small item?

A small item is any request that we deem can be handled in 30 minutes or less.  Larger requests will be quoted at our hourly rate.

What is included in the knowledgebase?

The knowledgebase we provide is a curated collection of advice, tips, guides, how-tos, and other related materials that is meant to guide our clients with best-practices.

What is Advanced Analytics Integration?

Our Professional and Enterprise level support packages come with Advanced Analytics services integrated directly into your site. This includes the ability to track typical website metrics, such as overall traffic, page views, bounce rates, and where your viewers are originating from. Advanced Analytics utilizes things such as scroll maps and heat maps to check how far viewers scroll down pages before leaving, what viewers are clicking on, and helps to guide you where improvements for your website should go!

What happens after the 12 month period of support is over?

After the required 12 month support period is over, you have the option of re-enrolling in the same package or a different support package. You may also move your site to an alternative hosting/support service (This incurs a separate charge for moving the site).

What is Data Insights Implementation?

With our Enterprise level support package, you will receive our Data Insights Implementation plan. This is a customized report that uses real user data to allow us to cultivate detailed suggestions on improvement for your site. We find low engagement spots and use our expertise to propose new solutions.

Will I be able to edit content on my website?

After launch, clients are given access to the WordPress back end to allow dragging & dropping of all the elements. We provide training with all builds so clients are able to edit content freely and easily.

Can I add new design elements on the site?

We disable building access to clients in order to maintain the security and structural integrity. If there are new elements you wish to add, we'd be happy to set up a call to discuss options with you!

Do I have to attend to or support anything?

All maintenance and security updates and checks are handled by our team. We encourage you to manage and enhance your own web content to grow your business.

START A PROJECT WITH US

  • hello@snowberrymedia.com
  • 814.757.0080
  • 1001 State Street | Erie, PA 16501
  • Monday - Friday | 8 AM - 4 PM
© 2017 SNOWBERRY MEDIA LLC